Please scan the FAQs below to see if you can find an answer for your question. If your question remains unanswered, please call 505-577-4002 for assistance, or submit a support ticket with your question.
Do you offer support or maintenance plans for websites you haven't designed and developed?
Generally, no. But call us at 505-577-4002 and we can look through your website together and discuss.
Can I get support if I submit a ticket outside normal support hours?
Absolutely! Response may not be immediate, however, beyond the auto-reply letting you know your support request was received.
I notice the Priority Plan includes “priority assistance.” What does that mean?
Quite simply, it means a support request from a client with the Priority Plan has priority over whatever else we’re doing. If there are support requests from multiple Priority Plan clients at the same time, then we juggle the best we can. It would be fun to watch, probably.
Can I “bank” unused hours of assistance and use them in a subequent month?
No. Sorry.
Do you make deals for clients with more than one website?
Current plans are priced per website, rather than per client. But, call us to discuss: 505-577-4002. We might be able to work something out.
