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Support FAQs

Please scan the FAQs below to see if you can find an answer for your question. If your question remains unanswered, please call 505-577-4002 for assistance, or submit a support ticket with your question.

Can I get support if I submit a ticket outside normal support hours?»

Absolutely! My response may not be immediate, however, beyond the auto-reply letting you know your support request was received.

I notice the Priority Plan includes “priority assistance.” What does that mean?»

Quite simply, it means a support request from a client with the Priority Plan has priority over whatever else I’m doing. If there are support requests from multiple Priority Plan clients at the same time, then I juggle the best I can. It would be fun to watch, probably.

Can I “bank” unused hours of assistance and use them in a subequent month?»

No. Sorry.

Do you make deals for clients with more than one website?»

Current plans are priced per website, rather than per client. But, call me to discuss: 505-577-4002. We might be able to work something out.

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