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DOH! We recently had a glitch on a logo/web design project for which I take complete responsibility. Knowing the client was anxious to get the website […]

This short video is a wonderful parody about how the design process too often works; or doesn’t work. It demonstrates what happens when design is not […]

Giving away stuff on your website is a really smart thing to do. It’s an opportunity to spread your ideas or information about your products and […]

You would think that a company that puts many thousands of dollars into its website would want to track website results to find out how many […]

There are few things more difficult than setting aside your own knowledge and assumptions to look at things from someone else’s perspective. (If that were not […]

When developing a website or web application on your own—or with another person you’re used to working with—planning can be pretty informal without endangering the project. […]

I’m not an accessibility “expert,” though I care about the issue and do my best to create accessible websites. However, I read a lot of web […]

You’ve seen those homepages with 3 product lead-ins and 2 giveaways and NEW!!! special pricing and the latest news and a billboard about what the company […]

Splash pages represent a fundamental misunderstanding of the online medium. Often, they come from a print perspective (“books should have a cover”), or sometimes from a […]

Don’t get me wrong: web designers and programmers are critical to the process of creating a website. But they cannot manufacture a viable web presence without […]